產(chǎn)品售后服務(wù)承諾
一、公司全體員工在這一質(zhì)量方針的指引下，遵循ISO9001：2000質(zhì)量體系運(yùn)行，且在不斷實(shí)踐中完善和加強(qiáng)質(zhì)量措施，嚴(yán)格按國(guó)家標(biāo)準(zhǔn)、改進(jìn)工藝、采用新材料和檢測(cè)手段，加強(qiáng)職工培訓(xùn)、采取切實(shí)措施、嚴(yán)格按國(guó)家標(biāo)準(zhǔn)、行業(yè)標(biāo)準(zhǔn)和合同中規(guī)定的條件組織生產(chǎn)和檢驗(yàn)。
二、公司堅(jiān)持按“中華人民共和國(guó)產(chǎn)品質(zhì)量法”承擔(dān)生產(chǎn)者的產(chǎn)品質(zhì)量要求和義務(wù)。
三、為用戶(hù)提供售前、售中及售后服務(wù)。
售前服務(wù)：為用戶(hù)詳細(xì)介紹產(chǎn)品性能和使用特點(diǎn)及要求，提供相關(guān)文件資料，當(dāng)好參謀。
售中服務(wù)：協(xié)助用戶(hù)做好設(shè)備的平面布置、設(shè)備基礎(chǔ)資料、土建設(shè)施的管件預(yù)設(shè)、系統(tǒng)設(shè)備的用電、水、氣等工藝配置要求。
售后服務(wù)：產(chǎn)品質(zhì)量保證期1年內(nèi)免費(fèi)保換，2年內(nèi)保修(從產(chǎn)品正式投運(yùn)時(shí)算起)。保證期內(nèi)發(fā)生質(zhì)量故障時(shí)，接到用戶(hù)要求解決產(chǎn)品在使用中出現(xiàn)的問(wèn)題時(shí)，8小時(shí)內(nèi)作出明確答復(fù)，若需到現(xiàn)場(chǎng)解決問(wèn)題，在48小時(shí)內(nèi)派出服務(wù)人員赴現(xiàn)場(chǎng)服務(wù)。
四、本公司的產(chǎn)品一律實(shí)行 “三包”，并在交貨時(shí)提供本批產(chǎn)品的出廠(chǎng)合格證、產(chǎn)品使用說(shuō)明書(shū)等全套資料。產(chǎn)品在“三包”期內(nèi)如出現(xiàn)質(zhì)量問(wèn)題，我公司將嚴(yán)格履行合同中規(guī)定的賠償責(zé)任。超出“三包”期限的產(chǎn)品，提供維修配件，并根據(jù)用戶(hù)要求，做好維修服務(wù)工作，并提供一定量的備換品。
五、根據(jù)用戶(hù)需求進(jìn)行培訓(xùn)操作維修人員，對(duì)用戶(hù)進(jìn)行質(zhì)量跟蹤。定期進(jìn)行用戶(hù)回訪(fǎng)，不斷收集用戶(hù)對(duì)產(chǎn)品的使用信息，不斷地改進(jìn)產(chǎn)品性能，提高產(chǎn)品質(zhì)量。
質(zhì)量保證體系
完善健全的質(zhì)保體系是企業(yè)產(chǎn)品質(zhì)量的保障，公司吸收經(jīng)驗(yàn)。制定了一套完整的ISO9001質(zhì)量控制與保障體系，在設(shè)備制造整個(gè)過(guò)程中認(rèn)真貫徹、切實(shí)執(zhí)行。
企業(yè)以質(zhì)量求生存，以新產(chǎn)品求發(fā)展。公司從供應(yīng)、質(zhì)檢至安裝調(diào)試均按照質(zhì)量認(rèn)證條例執(zhí)行，實(shí)行層層把關(guān)，立體交叉的質(zhì)量管理網(wǎng)絡(luò)。
有技術(shù)科，分設(shè)備、工藝、電氣與自控四個(gè)專(zhuān)業(yè)，相互配合，共同完成工程項(xiàng)目的設(shè)計(jì)，采用CAD輔助設(shè)計(jì)系統(tǒng)，完成圖紙、資料等。使設(shè)計(jì)標(biāo)準(zhǔn)合理，為產(chǎn)品質(zhì)量提供生產(chǎn)準(zhǔn)備依據(jù)。
原輔材料的采購(gòu)由供應(yīng)科與質(zhì)檢科共同完成，公司制定了一套原輔材料的檢驗(yàn)要求以及檢驗(yàn)方法，并配備有相關(guān)檢驗(yàn)設(shè)備，嚴(yán)格遵守“ZBJ98004-87”水處理設(shè)備原材料進(jìn)廠(chǎng)檢驗(yàn)標(biāo)準(zhǔn)，明確進(jìn)貨渠道，建立檔案制度，杜絕假冒、偽劣、殘次的材料、配件進(jìn)入生產(chǎn)工序。
設(shè)備在制作過(guò)程中，按分工制定產(chǎn)品生產(chǎn)工序，把每道工序的制作標(biāo)準(zhǔn)落實(shí)到人，各工序相互檢查、相互銜接。實(shí)行自檢、互檢質(zhì)檢科總檢過(guò)程，建立卡片式質(zhì)量流水記錄制度，并把檢驗(yàn)數(shù)據(jù)留檔保存，售后跟蹤服務(wù)。公司執(zhí)行的標(biāo)準(zhǔn)有：
◇ 原材料檢驗(yàn)：ZBJ98004-87
◇ 水處理設(shè)備制造技術(shù)條件：JB2932-86
◇ 水處理設(shè)備技術(shù)文件：JB/Z360-89
◇ 鋼結(jié)構(gòu)焊縫外形尺寸：GB10845-89
近年來(lái)，公司實(shí)行并不斷完善質(zhì)量保證體系，使產(chǎn)品100%合格，并已創(chuàng)造出越來(lái)越多的優(yōu)質(zhì)工程項(xiàng)目。
After Service
In recent years, our company has implemented and continuously improved the quality assurance system, making the products 100% qualified, and has created more and more quality engineering projects.
After-sales service commitment
1. Under the guidance of this quality policy, all employees of the company follow the ISO9001:2000 quality system and improve and strengthen quality measures in continuous practice. Our company strictly follows the national standards, improves the process, adopts new materials and testing methods, strengthens staff training, takes practical measures, and strictly organizes production and inspection according to the conditions stipulated in national standards, industry standards and contracts.
2. Our company insists on the product quality requirements and obligations of the producers in accordance with the "Product Quality Law of the People's Republic of China".
3.Provide pre-sale, sale and after-sales services to users.
Pre-sales service: Provide users with detailed information on product performance and usage characteristics and requirements, provide relevant documents and materials, and be a good staff.
In-sale service: Assist users in the layout of equipment, equipment basic materials, pipe fittings for civil facilities, power consumption of system equipment, water, gas and other process configuration requirements.
After-sales service: The product quality guarantee period is free of charge within 1 year, and the warranty within 2 years (from the time when the product is officially put into operation). When a quality failure occurs during the warranty period, when the user requests to solve the problem that occurs during the use of the product, a clear reply will be given within 8 hours. If it is necessary to solve the problem on site, the service personnel will be dispatched to the site within 48 hours.
4. The company's products will be implemented "three guarantees", and provide a complete set of materials such as the factory certificate, product manual and other specifications of the batch of products. If the product has quality problems during the “Three Guarantees” period, our company will strictly perform the liability for compensation as stipulated in the contract. To the products that exceed the "three guarantees" period, we will provide repair parts, and according to user requirements, do a good job of repair service, and provide a certain amount of replacement products.
5. We will train operation and maintenance personnel according to customer requirements and follow up customer quality. Customer return visit is carried out on a regular basis to constantly collect user information on the use of products, so as to continuously improve product performance and improve product quality.
Quality assurance system
Perfect quality assurance system is the guarantee of product quality. Our company has developed a complete set of ISO9001 quality control and guarantee system based on our experience, and implemented it in the whole process of equipment manufacturing.
The enterprise strives for the survival by the quality, strives for the development by the new product. The company's supply, quality inspection, installation and commissioning are carried out in accordance with the quality certification regulations. Our company implements a quality management network with layers of checks and three-dimensional intersections.
Our company has a technical department, which is divided into four majors: equipment, technology, electrical and self-control. They work together to complete the design of the project. Use CAD-aided design system to complete drawings and materials. Make design standards reasonable and provide production preparation basis for product quality.
The procurement of raw materials completed jointly by the purchasing department and quality inspection department. our company has established a set of raw materials inspection requirements and test methods equipped with relevant inspection equipment. Our company strictly abides by the raw material inspection standard of "ZBJ98004-87" water treatment equipment, clarifies the purchase channels, establishes the file system, and prevents the counterfeit, shoddy and defective materials and accessories from entering the production process.
In the manufacturing process of the equipment, the production process shall be formulated according to the division of labor, and the production standards of each process shall be implemented to people, and each process shall be checked and connected with each other. Implement the general inspection process of self-inspection and mutual inspection, establish the card-type quality record system, keep the inspection data on file, and provide after-sales tracking service. The standards implemented by the company are:
◇ Raw material inspection：ZBJ98004-87
◇ Technical conditions for manufacturing water treatment equipment：JB2932-86
◇ Technical documentation of water treatment equipment：JB/Z360-89
◇ Steel structure weld size：GB10845-89
江蘇展宏環(huán)保科技有限公司